Customer Service Office Automation
FTI-LA offers classes in Customer Service Office Automation.
Customer Service Representatives talk with customers to find solutions
to customer's problems. They may work at a professional or clerical level.
Customer Service Representatives at clerical levels
deal with complaints about products or billing or receive orders for products
or services. They answer questions and investigate and correct errors.
They
may train customers in the use of products or
interpret customer needs to technical
staff.
JOBS INCLUDE:
Customer Service Specialist
Customer Service
Customer Service Clerk
Office Receptionist
Customer Support
Administrative Assistant
Customer Complaint Clerk
Medical Coder/ Biller
Medical Billers will be introduced to the concepts of
CPT and ICD codes, medical terminology, and how to complete and submit
the various insurance claim forms. Instructions will include detailed
explanantions and exercises on how to correctly bill the various types
of claims . The billing course provides additional opportunities to practice
using medical claim forms while learning the many details of the different
types of medical insurance plans, the factors that make the insurance
unique and how to bill seach specific case. Students will learn about
Blue Cross/ Blue Shield,
Medicare,Worker's Compensation, Personal Injury cases,
and Managed Care Plans (HMO, PPO, IPA).
JOBS INCLUDE:
Insurance Coder
Worker's Comp Biller
Customer Service Specialist
Medicare Biller
Medical Biller
Import/Export
Classes
This program enhances
the abilities of students in a wide variety of skills in the Import,
Export and Trade Industry. Graduates will receive the ultimate level
of professional expertise in all aspects
of the trade.This course will
enable the graduate to obtain professional employment in a variety of
occupations such as Custom Agent, Import Entry
Clerk and Cargo Inspector, to name just a few.
JOBS INCLUDE:
Export Agent
Freight Forwarder
Import/Export Agent
Letter of Credit Specialist
Import/Export Clerk
Logistics/ Traffic Manager
Documentation Clerk
Import entry Writer
What's New (Coming soon!)
INSTITUTIONAL APPROVAL
This institution has received approval to operate from the Bureau for
Private Postsecondary and Vocational Education ("Bureau"). An
approval to operate means that the Bureau has determined and certified
that the institution meets the minimum standards for integrity, financial
stability, and educational quality, including the offering of bona fide
instruction by qualified faculty and the appropriate assessment of students'
achievement prior to, during , and at the end of its programs.
The BPPVE may be contacted at:
Bureau for Private Post Secondary and Vocational School
400 "R" Street, Suite 5000
Sacramento , CA 95814
(916) 445-2487